- ELECTRIC OUTAGE MAP
& Programs
Looking for more information about HomeWorks Connect high-speed internet service? Check below for our terms, conditions, and important documents:
Vacation Hold Service
If you choose to spend part of the year in another location, you can put your HomeWorks Connect service(s) on Vacation Hold at a lower monthly cost.
- To qualify for Vacation Hold service, your account must be active for a minimum of 30 days before the start of the vacation hold.
- Vacation Hold can be set for a minimum of 60 days, and may be used for a maximum of 180 days out of any 12-month period.
Simply send us the information we need via SmartHub message, or call us at 800-668-8413:
- The name on your account
- Where email should be sent, if different
- The planned starting date of your vacation hold, and
- The planned end date of your vacation hold.
Internet service: Vacation Hold costs $5.00 per month. If you prefer, you can turn your modem in when you leave and eliminate your monthly fees entirely. With this option, there is a one-time service call/reconnect fee when you return.
Landline telephone service: Vacation Hold costs $10.00 per month (plus applicable taxes) for a “soft disconnect,” which reserves your telephone number. Returning your modem to avoid the monthly hold fee will result in the loss of your telephone number; there is a one-time service call/reconnect fee when you return and we issue you a new telephone number.
NOTE: If you have discounted Lifeline telephone service, you cannot put your account on Vacation Hold.
Fees and conditions are subject to change. Please see our Terms & Conditions customer agreement for the most current policies.
Terms & Conditions and Other Documents
| Customer Agreement/Terms & Conditions of Service for Internet | |
| Customer Agreement/Terms & Conditions of Service for Telephone | |
| Acceptable Internet Use Policy for All HomeWorks Connect Customers | |
| Residential Letter of Authorization Form (LOA) | |
| Landlord Hold Harmless | |
| Account Responsibility Change Form | |
| Business Authorization for Customer Service Records | |
| IP Justification Form | |
| Residential Telephone Letter of Authorization | |
| Toll Free Number Responsible Organization Change Authorization | |
| Site Plan | |
| Drop Installation Preparation Questions | |
| Telephone Tariffs |
Bundles & Discounts
Internet & phone package discount is $5/month.
Fees & Add-ons Schedule
(Accurate as of September 2024)
Service Call $99.00
Reconnect for Non-payment $25.00
Non-Auto Pay accounts $5.00/month
Optimized Wi-Fi Service $10.00/month
Wi-Fi Extender $5.00/month
Per Static IP address $20.00/month
Phone Activation $10.00
Power Cord Replacement $20.00+tax
Returned or Declined Check Fee $30.00
Declined Credit Card Fee $20.00
Equipment Fees if not returned:
Modem $250.00
Battery Backup $65.00