internet banking research paper

Only research papers on internet banking published in the last fifteen years (2002-2016) were selected. The selected articles were further refined on the basis of country of origin, journal type ...

The study investigates the challenges, technology, and future research agenda of digital banking. The paper follows the manifestation of Kitchenham's SLR protocol. Six databases were used to ...

The aim of this paper is to investigate the association and impact between online banking service practices on e-customer satisfaction, and e-customer loyalty. ... banks and other financial institutions can benefit from this research while using online banking. However, Nepal's main obstacles to e-banking are risk management, infrastructure ...

The perceived usefulness was measured using the Agarwal and Karahanna (2000) scale, following Mostafa's (2020) work. Intention to use was measured using a single-item scale based on previous research, such as Bigné et al. (2008).Three items adapted from Davis et al. (1989) and Dutot (2015) were used to measure e-banking usage. The last section of the questionnaire aims to collect ...

This research aims to fill this gap by uncovering empirical insights of digital-only banking usage from customer experience factors. This study focuses on young customers; Gen Y and Gen Z (Gen Y is represented by 17 - 25 years old users, and 26 - 35 year-old users are presenting Gen Z. In Indonesia, the minimum age of digital banking users is ...

Exploring intention and actual use in digital payments

Outlining some fertile areas for future research attention. This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic ...

In their research, Asiyanbi and Ishola (2018) demonstrated that the satisfaction degree of customers in the banking sector increases when using E-Banking services (Asiyanbi & Ishola, 2018). Similarly, Ranaweera and Neely (2003) verified that the quality of E-service is the first step of customers' satisfaction ( Ranaweera & Neely, 2003 ).

Explore the latest full-text research PDFs, articles, conference papers, preprints and more on INTERNET BANKING. Find methods information, sources, references or conduct a literature review on ...

The Italian bank experience (Working Paper). Berkley Research Center, New York University. Google Scholar. ... The case of Danish retail banking. Internet Research: Electronic Networking Applications and Policy, 10(1), 7-18. Crossref. Google Scholar. Patel H., & Pithadia V. (2013). Emerging trends in customer satisfaction of value added ...

Electronic banking (e-banking) was born as a result of globalization, competition and rapid growth of IT systems. It has become the self-service delivery channel that allows banks to provide information and offer services to their customers with more convenience via several technology services like Internet and mobile phone [].This new technology was adopted by many organizations to enhance ...

Online banking possibilities are further enhanced with an increase in the proportion of citizens with internet access, e.g., in Zambia, out of a population of 18.65 million, 5.48 million internet users signified an internet penetration rate of 29.4% in January 2021 Footnote 1 compared to 20.4% in 2016 and 5% in 2012.

This study aims to demonstrate digital banking's influence on customers' evaluation of service experience and develop a framework identifying the most significant variables of digital banking that influence the financial performance of banks.,This structured review of literature, guided with the preferred reporting items for systematic ...

The main purpose of this study is to propose a research model to explore the key factors affecting consumers' willingness to use online banking. There are two stages in this research. Firstly, the decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP) were used to explore the key factors of companies in operation of online banking. Secondly, the ...

Abstract. This study defines and measures the key factors driving consumers' adoption of internet banking in Vietnam, and comprises both qualitative and quantitative research. Qualitative research was carried out through focus group discussions with 12 consumers, while quantitative research was conducted through interviews with 475 bank ...

This dissertation studies how the digitalization of commercial banking affects bank competition, financial stability, and monetary policy transmission. In the first chapter, The Digital Banking Revolution: Reduced Form Evidence, I use hand-collected data and a novel identification strategy to show that after adopting digital platforms, banks branchlessly operate in more markets, and mid-size ...

Online banking , also known as internet banking, e-banking or virtual banking, is. an electronic payment system that enables customers of a bank or other financial institution to. conduct a range ...

Internet Banking has become an important alternative to traditional banks. This article studies how Internet Banking's use influenced European banks' profitability and if the phenomenon of the branches' strong contraction (started in 2009 and consolidated from 2011 to 2016) depended on using these technologies or the economic crisis of the period.

The bank of the future will have several different manifestations. This paper extends theory to explain the impact of financial technology and the Internet on the nature of banking. It provides an analytical framework for academic investigation, highlighting the trends that are shaping scholarly research into these dynamics.

The research in this paper critically analyzes and discusses the effects of cyber threats when dealing with online banking services. It is concluded that by the research that there is a need to increase safety measures in available cyber crimes when dealing with Internet banking and sensitive financial data.

The term "Electronic Banking" or "Internet banking" is defined as a remote banking services provided by the ... American Research Journal of Business and Management ISSN-2379-1047 Volume 3, Issue 1, 7 Pages ... This research paper will introduce you to e-banking, giving the meaning, functions, types, advantages

A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET BANKING ON CUSTOMER RETENTION by Umme Sauda Bente Morad ID: 0920284 An Internship Report Presented In Partial Fulfillment Of The Requirements of the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH May 2013 i Internship A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET ...

ABSTRACT. Purpose: This literature review was conducted with the purpose of highlighting the Barriers and. challenges of banking with respect to customers` perspective. Methodology:This narrative ...

The Journal of Banking and Finance (JBF) publishes theoretical and empirical research papers spanning all the major research fields in finance and banking. The aim of the Journal of Banking and Finance is to provide an outlet for the increasing flow of scholarly research concerning financial …. View full aims & scope $3240